Gladiator K-Nine Collar Refund Policy

At Gladiator, we stand behind the quality and performance of our products with a 30-Day Money-Back Guarantee on the Gladiator K-Nine Collar. We want you to feel confident and satisfied with your purchase. If the Gladiator K-Nine Collar does not meet your expectations within 30 days of your purchase date, we invite you to take advantage of our refund policy.

Policy Details

To be eligible for a refund, please note the following conditions:

• Time Frame: The refund request must be made within 30 days of the original purchase date.
• Proof of Purchase: A valid proof of purchase is required to initiate a refund process. Please ensure you retain your receipt or any purchase confirmation documentation.
• Condition of the Product: While we understand the product may have been used, we ask that it is returned in as good a condition as received. Please include all original packaging and materials.

How to Initiate a Refund

If you need to request a refund for your Gladiator K-Nine Collar, please follow the steps below:

1. Contact Our Team: Reach out to the Gladiator team directly by calling +1-610-215-2004. Our customer service representatives are available to guide you through the refund process and answer any questions you may have.
2. Provide Purchase Information: Be ready to provide proof of purchase details when requested. This information will help us to verify your order and expedite your refund quickly. Upon verification, a return label will be sent to the email address provided.
3. Return the Product: Instructions for returning the Gladiator K-Nine Collar will be provided during your call. The product must be packed securely to avoid damage during transit.

Refund Processing

Upon receipt and inspection of the returned product, we will process a refund check which will be mailed to the address the device was mailed.  Please allow up to 10-14 business days for the refund check to be received. Note that any shipping costs incurred are non-refundable.

Customer Satisfaction

Your satisfaction is important to us, and we aim to make the refund process as smooth as possible. If you have any concerns or require assistance, do not hesitate to contact our customer service team at +1-610-215-2004 or visit our website for more information.

Thank you for choosing the Gladiator K-Nine Collar. We appreciate your business and look forward to serving you in the future.